Frequently Asked Questions
Does this come stuffed?
- No, this is just a cover.
How can i stuff this pouf?
- you can purchase the stuffing off of Amazon - or from your local craft/dept store (polyfil or beanbag beans). You will need approximately 7pounds per pouf. Ofcourse this depends how full you would like it. Note - If you are using polyfil, this will condense with use and time and will need to be topped up. If you don't want to purchase any additional materials, you can always use old clothes, towels, blankets, sheets etc. like we do here in Morocco!
What leather are the poufs made from?
Mostly goat leather, but, each style is different and some may be made from cow or sheep leather. Goat leather is known to be very strong and durable but not as heavy as cow leather, which is why it is preferred for a lot of styles of poufs.
My pouf smells, how can i get rid of this?
A pouf will 'smell' when it has been made recently. We try to air them out prior to sending them, but this isn't always possible. If your pouf smells, please leave it in a well ventilated area for 1-2 weeks (the longer the better).
How long does it take to ship?
We ship using international express either with FedEx, or DHL. For North America and Europe it takes between 3-4 working days. For China, Australia and New Zealand it takes around 5 working days.
SHIPPING & TRACKING
Your order will normally be shipping within 3 working days of order being placed.
I use DHL/FedEx or Aramex express international shipping for a fast and safe delivery. Of course, once your package is sent I give you the shipping number so you can check its status online.
Please make sure that your shipping address is correct and a secure location. A telephone number is requested during order process so the delivery people can contact you in case they need any extra information.
Customers are responsible for any extra taxes or customs fees charged by their local government. Customers in the U.S. won't have to pay for additional custom taxes, as there is a free trade agreement between the U.S. and Morocco on crafts.
Customers in other countries may have to pay for extra import taxes : I recommend that you ask the custom services of your country before purchasing.
Please note that some of the items I sell here are vintage and/or handmade, meaning that they may have some imperfections, due to their age or the way they've been made : all the items I have selected for the shop are handmade 100%. If there's anything special you need to know about the item, it will be specified in the listing, if not please contact us at email@example.com. Also, we try to take the most honest pictures so you get a good idea of what the item is really like.
I select all the items very carefully here in Morocco, I ship worldwide and make sure that you get a fair shipping cost when you purchase.
That said, I don't want my customer to be unsatisfied with their order -I guess it can happen even if I do my best so it doesn't- so feel free to send me message at firstname.lastname@example.org if there's anything wrong with your order.